Everything people ask us
before their first run.

It depends on what you need, how far the nearest shop is, whether it's in stock, and traffic — so we don't publish one fixed delivery time and then miss it. When you send a request we tell you a realistic window for that run, and you only go ahead if it works for you. If anything changes while we're out, we tell you.

Yes. Put the time you want in the Extra notes field — for example "before 7pm" or "Saturday morning" — and we'll confirm whether we can make it before we start.

First, check the order status page with your reference — it tells you whether you're at Confirmed or On the run. If you're past the window we gave you, WhatsApp or call us with your reference and we'll tell you exactly where the rider is and how much longer. If it's dragging on, we can cancel it or find another way — a different shop, a different time. You're never left guessing.

We work locally. Put your full address and neighbourhood in the request and we'll tell you straight away whether we can reach you, instead of you finding out at the door.

Every request gets a reference starting with QR-. Enter it on the order status page to see it move through Received, Confirmed, On the run and Completed. Each step is updated by the person actually handling your run.

Yes, right up until we confirm it. Open the order status page, enter your reference and the phone number you ordered with, and you can edit the service, items, address or notes.

Same place and the same phone check — hit Cancel request. Once we've confirmed and started the run, the shop may already have your items packed, so call or WhatsApp us at 97430 00388 instead and we'll sort it out with you.

If the request is still unconfirmed, fix it yourself on the status page. If it's already confirmed, message us on WhatsApp right away with your reference so nobody heads out to the old address.

While it's still unconfirmed, yes — edit the request and add the item. After that, send a fresh request or WhatsApp us and we'll see whether it can ride along with the first one.

It's on your confirmation screen and in the WhatsApp chat you had with us. If you can't find it, WhatsApp or call 97430 00388 with the phone number you ordered on and your name, and we'll look it up.

Groceries and supermarket runs, fresh fruit and vegetables, pharmacy and medicine pickups, milk and dairy, dry cleaning and laundry, bakery and cakes, meat, fish and seafood, flowers and gifts, stationery and books, electronics and accessories, pet supplies, courier and post drop-offs, printing, scanning and photocopying, document pickup and delivery, bill payments and recharges, shoe and bag pickups, tailor and alteration pickups, gift wrapping — and other errands. If it's not on the list, just describe it and we'll tell you honestly whether we can do it.

Fill in the form on the homepage — pick a service, describe what you need, add your name, phone and address — or WhatsApp or call us at 97430 00388. Either way you get a request reference to track it with.

No. Requests work without signing up. All you need to check, change or cancel one is your reference and the phone number you used.

Yes. Put the recipient's address as the delivery address, add their contact number in the notes, and tell us if it's a surprise so the rider doesn't announce it.

Write it however it comes out — "hey can u get 2 milk packets and some eggs" is fine. The form has a Tidy up my list button that turns messy wording into a clean item list, and you can still edit the result before sending.

Send the request as normal and mention in the notes that it's regular — for example "milk, every weekday morning". We'll confirm how we'd like to handle it with you.

No. The form takes no payment. We confirm availability and your total first — the cost of the items plus what the run costs — and you decide whether to go ahead.

Before we start, we send you the total: the items and the run, separately. If something changes — an item is out of stock, or the only replacement costs more — we check with you before buying, not after.

Your name, phone number and address are used to handle your run, and nothing else. Requests aren't published anywhere, and the status page only ever shows a status — never a name, phone number or address.

Message us on WhatsApp with your reference — a photo helps — and we'll arrange the fix or a replacement run for you.

A local team that knows the neighbourhood shops. When you call or WhatsApp 97430 00388 you reach QuickRun directly — the same people who pick up your request and put a rider on it.